Production Sales By Performance¶
Roles: All Users
This report is available to all authenticated users under the Show Reports permission group.
Navigation: Admin Menu > Reports > Production Sales By Performance
Purpose¶
The Production Sales By Performance report provides a breakdown of ticket counts and revenue for every performance of a selected production. Data is organized by ticket class, giving you a detailed view of how each pricing tier performed at each show.
This report is useful for:
- Analyzing sales patterns across a production's run
- Comparing revenue by ticket class (e.g., full price vs. discount)
- Identifying high-performing and low-performing dates
- Providing summary data for production post-mortems
Generating the Report¶
- Navigate to Admin Menu > Reports.
- In the Production Sales By Performance section, search for and select a production using the production picker.
- Click Show to display results on screen, or Download to export a CSV file.
Input Fields¶
| Field | Required | Description |
|---|---|---|
| Production | Yes | Search by name, season, code, or theater. Only productions you have permission to view appear. |
Output Format¶
On-Screen Display¶
When you click Show, the report renders a table with one row per performance, optional per-ticket-class count columns, and a subtotal row per production:
| Column | Description |
|---|---|
| Performance Code / Date / Time | Identifies the performance |
| (ticket-class columns) | One column per ticket class on the production showing the number sold at that performance. Columns are hidden if the class had zero sales across the run. |
| Paid | Total tickets sold (settled orders) for the performance |
| Holds | Tickets currently held (not yet sold) for the performance |
| Max Ticket | Highest available ticket price for the performance |
| Gross | Total cash collected — sum of every payment on every settled order for this performance, including credit card, cash, membership, flex pass, gift certificates, etc. Refund and exchange offsets are already netted in. |
| Collected | Subset of Gross that comes from payment types flagged as reported as sales collected (typically credit card and cash). Excludes membership and flex-pass payments, which are recorded for internal revenue tracking but don't represent fresh cash. |
| Facility | Ticketing fees: per-ticket fees from the ticket class plus any facility-fee service items on the order |
| Processing | Credit-card processing fees recorded on the payments |
| Net | Collected − Facility − Processing. What the house actually keeps after ticketing and processing costs. |
The report includes subtotals for each performance and a grand total row at the bottom summarizing the entire production run.
CSV Download¶
The CSV download contains the same columns as the on-screen display. The file can be opened in Excel or any spreadsheet application for further analysis, charting, or sharing.
What Is Included¶
- All settled ticket orders for the selected production (Processed, Fulfilled, Unclaimed, Refunded, Exchanged)
- Per-performance revenue, fees, and net
- Per-ticket-class counts (breakdown columns hidden when a class has zero sales)
- Summary totals per production
Consistency across screens
Gross on this report is the same figure displayed as Gross revenue on the Ticket Revenue Analysis screen and aggregated as gross sales on the Rate of Sales Analysis screen. If the three ever disagree for a given production, check whether Rate of Sales is waiting on its next nightly run (see that page for details).
Typical Use Cases¶
- Post-production analysis: Review which performances sold best and which ticket classes drove the most revenue.
- Pricing strategy: Compare sales volumes across ticket classes to evaluate whether discount tiers are priced correctly.
- Board reporting: Download the CSV and incorporate the data into production summary reports.
- Budgeting: Use historical data from past productions to forecast revenue for upcoming shows.