Production Settings¶

Required Role

Administrator or Box Office can change production status and class. Only Administrators can set a production to Season Seating status.

Navigation: Productions > [Production Name] > Edit

Production Status¶

The status field is the primary control for a production's visibility, sales behavior, and administrative workflow. Each status has distinct effects on the public website, box office operations, and patron communications.

Active¶

The default operational status for a production that is on sale.

Website: Production appears in the public calendar, production listings, and search results.
Sales: Patrons can purchase tickets online. Box office staff can process orders.
Communications: Confirmation and follow-up emails are sent normally.
Run dates required: Opening, closing, press opening, and first preview dates must be set.

Presale¶

Used for productions that should be visible on the website but are not yet available for purchase.

Website: Production appears in the calendar and listings with run dates and descriptions, but no purchase links are shown.
Sales: Online ticket sales are blocked. Box office staff can still create orders manually if needed.
Communications: Standard emails are sent for any manually created orders.
Run dates required: Yes, same as Active.

Presale to Active

Use Presale to build anticipation. When you are ready to open sales, simply change the status to Active. No other changes are needed -- performances and ticket classes should already be configured.

Private¶

Hides the production from the public website entirely, but it remains fully functional for internal use.

Website: Production does not appear in any public listing, calendar, or search result.
Sales: Online purchase is possible only via direct URL. Box office staff can process orders normally.
Communications: Emails are sent normally for any orders placed.
Run dates: Not required (but recommended for reporting).

When to Use Private

Private is useful for invite-only events, industry performances, private rentals, or soft launches where you want to distribute a direct link to a limited audience.

Inactive¶

Fully removes the production from both public and most administrative views. This is the status for productions that are no longer running.

Website: Production is completely hidden.
Sales: No new orders can be placed online or via box office.
Communications: No new emails are generated. Existing order records remain accessible.
Run dates: Not required.

Deactivating a Production

Setting a production to Inactive does not cancel or refund existing orders. Always process outstanding orders before deactivating.

Season Seating¶

A specialized workflow for subscriber seating assignments. This status fundamentally changes how orders are processed.

Website: Production is not publicly visible.
Sales: Orders can be created (typically via bulk import) but are placed on hold instead of being processed immediately.
Communications: Patron notification emails are suppressed while in this status.
Access: Only Administrators can create and manage orders.
Transition behavior: When the status is changed away from Season Seating, a background job (FinalizeSeasonSeating) processes all held orders and sends notifications to subscribers.

See Season Seating for a complete walkthrough of this workflow.

Production Class¶

Production class categorizes the type of event. It primarily affects reporting and how the production is grouped or filtered in administrative views. Unlike status, it does not directly control visibility or sales behavior.

Primetime¶

The default class for main stage productions. These are the theater's primary programming and receive the most prominent placement in reports and dashboards.

Special Event¶

For galas, fundraisers, benefit performances, or other one-off events that are not part of the regular season. Reported separately from main stage programming.

Private Party¶

For venue rentals, corporate events, or private bookings. Typically paired with Private status, though this is not enforced.

Conference¶

For meetings, conferences, symposiums, or multi-session events held at the venue.

Off/Late Night¶

For secondary programming such as late-night shows, cabarets, or after-hours events. Helps distinguish these from the main stage season in reports.

Class¶

For educational programming -- workshops, masterclasses, acting classes, or youth programs.

External¶

For events that are managed or ticketed outside of Stagemgr but tracked in the system for reporting or scheduling purposes.

How Status and Class Interact¶

Status and class are independent settings. Any class can be combined with any status. However, some combinations are more common than others:

Combination	Typical Use
Active + Primetime	Standard on-sale main stage show
Presale + Primetime	Upcoming show, announced but not yet on sale
Private + Private Party	Venue rental, hidden from public
Private + Special Event	Invite-only gala with direct-link ticket purchase
Inactive + any class	Closed or archived production
Season Seating + Primetime	Subscriber seat selection period for a main stage show

Changing Status¶

When changing a production's status, be aware of these behaviors:

Moving to Active or Presale: Stagemgr validates that all four run dates (opening, closing, press opening, first preview) are set. The save will fail if any are missing.
Moving away from Season Seating: Triggers the FinalizeSeasonSeating background job, which processes all held orders and sends patron notifications. This action cannot be undone.
Moving to Inactive: The production disappears from most admin views. Use the "Show Inactive" filter to find it again if needed.

Status Changes Are Immediate

Changing status takes effect as soon as you save. If you change a production from Presale to Active, tickets go on sale immediately. Plan your timing accordingly.