Permissions Matrix
Reference
Complete permissions reference organized by feature area. Permissions are cumulative -- each higher role includes all permissions of lower roles.
Role Hierarchy
Stagemgr has three staff roles, each building on the permissions of the role below it:
| Role |
Description |
| Theater User |
External theater staff with limited access to their own theater's data |
| Box Office |
Internal staff with full day-to-day operational access |
| Administrator |
Full system access including configuration and destructive operations |
Resident Company Users
Theater Users who are marked as resident company members receive expanded email access permissions equivalent to Box Office staff. All other Theater User restrictions still apply.
Theaters and Venues
| Action |
Administrator |
Box Office |
Theater User |
| View theaters |
Yes |
Yes |
Own theaters only |
| Create/edit theaters |
Yes |
Yes |
-- |
| Delete theaters |
Yes |
-- |
-- |
| Create/edit venues |
Yes |
Yes |
-- |
| Create/edit seat maps |
Yes |
Yes |
-- |
| Delete seat maps |
Yes |
-- |
-- |
Productions
| Action |
Administrator |
Box Office |
Theater User |
| View productions |
Yes |
Yes |
Own theaters only |
| Global Productions list (top menu) |
Yes |
Yes |
Own theaters only |
| Production search picker (reports, imports, analysis) |
Yes |
Yes |
Own theaters only |
| Create productions |
Yes |
Yes |
-- |
| Edit productions |
Yes |
Yes |
-- |
| Duplicate productions |
Yes |
Yes |
-- |
| Delete productions |
Yes |
-- |
-- |
| Send sample confirmation email |
Yes |
Yes |
-- |
| Send sample follow-up email |
Yes |
Yes |
-- |
| Auto-complete production search |
Yes |
Yes |
Yes |
Festivals
| Action |
Administrator |
Box Office |
Theater User |
| View festivals |
Yes |
Yes |
Yes |
| Create/edit festivals |
Yes |
Yes |
-- |
| Assign productions to a festival |
Yes |
Yes |
-- |
| Delete festivals |
Yes |
-- |
-- |
| Festival groups in report/analysis pickers |
Yes |
Yes |
Own theaters' members only |
| Action |
Administrator |
Box Office |
Theater User |
| View performances |
Yes |
Yes |
Yes |
| Create performances |
Yes |
Yes |
-- |
| Edit performances |
Yes |
Yes |
-- |
| Duplicate performances |
Yes |
Yes |
-- |
| Delete performances |
Yes |
Yes |
-- |
| Release held seats |
Yes |
Yes |
-- |
| Email attendees (broadcast) |
Yes |
Yes |
-- |
Ticket Classes and Allocations
| Action |
Administrator |
Box Office |
Theater User |
| View ticket class allocations |
Yes |
Yes |
Yes (backend classes) |
| Manage ticket classes |
Yes |
Yes |
-- |
| Manage default ticket classes |
Yes |
-- |
-- |
Orders
| Action |
Administrator |
Box Office |
Theater User |
| View ticket orders |
Yes |
Yes |
Yes (read only) |
| Create ticket orders |
Yes |
Yes |
Yes |
| Edit/update ticket orders |
Yes |
Yes |
-- |
| Cancel orders |
Yes |
Yes |
-- |
| Refund orders |
Yes |
Yes |
-- |
| Refund donation orders |
Yes |
-- |
-- |
| Delete orders |
Yes |
-- |
-- |
| Exchange tickets |
Yes |
Yes |
-- |
| Split orders |
Yes |
Yes |
-- |
| Convert to donation |
Yes |
Yes |
-- |
| Hold orders |
Yes |
Yes |
-- |
| Mark unclaimed |
Yes |
Yes |
-- |
| Resend confirmation |
Yes |
Yes |
-- |
| Fulfill orders |
Yes |
Yes |
-- |
| Sell past performances |
Yes |
Yes |
-- |
| Order anytime |
Yes |
Yes |
-- |
| Process season seating orders |
Yes |
Yes |
-- |
| Prehold season seating |
Yes |
Yes |
Yes |
| Update order notes |
Yes |
Yes |
Yes |
| Swipe card payment |
Yes |
Yes |
-- |
| Modify service items |
Yes |
Yes |
-- |
Donations, Flex Passes, and Memberships
| Action |
Administrator |
Box Office |
Theater User |
| View donation orders |
Yes |
Yes |
Yes (read only) |
| Create/edit donation orders |
Yes |
Yes |
-- |
| Refund/delete donation orders |
Yes |
-- |
-- |
| View/create/edit flex pass orders |
Yes |
Yes |
-- |
| Cancel/fulfill flex pass orders |
Yes |
Yes |
-- |
| Delete flex pass orders |
Yes |
-- |
-- |
| View/manage flex pass offers |
Yes |
Yes |
Own theaters only |
| View/create membership orders |
Yes |
Yes |
-- |
| View/manage memberships list (Passes > Memberships) |
Yes |
Yes |
-- |
| Issue library pass memberships |
Yes |
Yes |
-- |
| Cancel/reactivate/fulfill memberships |
Yes |
Yes |
-- |
| Delete membership orders |
Yes |
-- |
-- |
| Edit membership offers |
Yes |
Yes |
Own theaters only |
| Manage membership offers (full) |
Yes |
-- |
-- |
Customers
| Action |
Administrator |
Box Office |
Theater User |
| View customers |
Yes |
Yes (all) |
Own theater's customers |
| Create/edit customers |
Yes |
Yes |
Yes |
| View email addresses |
Yes |
Yes |
Opted-in only* |
| Merge customer records |
Yes |
-- |
-- |
| Auto-complete customer search |
Yes |
Yes |
Yes |
*Resident company Theater Users can view all email addresses.
Special Offers and Features
| Action |
Administrator |
Box Office |
Theater User |
| Manage special offers |
Yes |
Yes |
-- |
| Manage special features |
Yes |
Yes |
-- |
| Manage service item templates |
Yes |
Yes |
-- |
Reports
| Action |
Administrator |
Box Office |
Theater User |
| View reports page |
Yes |
Yes |
Yes (limited) |
| Box office reports |
Yes |
Yes |
-- |
| House management reports |
Yes |
Yes |
-- |
| Membership reports |
Yes |
Yes |
-- |
| Reconciliation reports |
Yes |
Yes |
-- |
| Show reports (TRG, donations, sales) |
Yes |
Yes |
Yes |
| Fulfill donations report |
Yes |
-- |
-- |
| Customer data mining |
Yes |
-- |
-- |
Analysis
| Action |
Administrator |
Box Office |
Theater User |
| Access analysis section |
Yes |
-- |
Yes (own theaters) |
| Search all productions |
Yes |
-- |
Own theaters only |
| Search group shortcuts (season/theater) |
Yes |
-- |
Own theaters only |
| Run rate of sales analysis |
Yes |
-- |
Yes (own theaters) |
| Revenue projection and extensions |
Yes |
-- |
Yes (own theaters) |
| Run ticket revenue analysis |
Yes |
-- |
Yes (own theaters) |
| View dynamic pricing lift |
Yes |
-- |
Yes (own theaters) |
Imports, System Configuration, and Payments
| Action |
Administrator |
Box Office |
Theater User |
| Access import operations |
Yes |
Yes |
-- |
| View system options |
Yes |
Yes |
-- |
| Manage system options |
Yes |
-- |
-- |
| View/confirm credit card payments |
Yes |
Yes |
-- |
| Manage payment types |
Yes |
-- |
-- |
| Manage users |
Yes |
-- |
-- |